Application Manager

Location: London, Ontario, Canada

Department: London, ON

Type: Full Time

Min. Experience: Experienced

Autodata Solutions is adding an Application Manager to their growing London team!

 

Position Overview:

As our Application Manager you will manage a portfolio of enterprise technical tools to ensure they deliver value and efficiency. You will oversee monitoring, maintenance, support, overall usage and best practices of assigned tools.  Working closely with internal users, the Application Manager researches our company's technical business needs and converts those needs into effective solutions through enhancements to current applications or through implementation of new technical tools.  The successful candidate will have a customer service mindset, outstanding interview skills and an inquisitive personality.  You are not afraid to ask questions and drill down to uncover the core needs and problems!

 

Key Responsibilities:

  • Monitor and analyze current tools and processes to identify inadequacies or problems, provide regular reporting and recommend solutions
  • Plan and manage application maintenance releases and monitor environment performance health
  • Act as the Tier 3 escalation point responsible for resolution and root cause analysis, troubleshooting, advice or training to end-users and escalation to vendor support network, as required
  • Provide use cases and test cases for application regression and functionality testing to be used by maintenance updates and project enhancements
  • Conduct interviews and needs analysis with internal users and stakeholders to understand, assemble and prioritize quality user requirements
  • Translate conceptual requirements (business and technical) to develop an evaluation template and process models for new and existing technical tools
  • Guide the proof of concept phase for new tools or enhancement and assess functionality of the proposed solution
  • Define training requirements, content, oversee and participate in training
  • Work with vendors for upgrades or feature enhancements and provide feedback on current issues

 

Qualifications:

  • 5+ years’ experience in a similar role or related field
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and SDLC
  • Experience planning, organizing, managing and monitoring multiple, cross-functional system development initiatives while simultaneously applying Project Management concepts
  • Expert knowledge of Business Management efficiency tools such as Office 365, Time Tracking, SharePoint, etc
  • Ability to think creatively, see the big picture for the context of the solution and break it down into organized components and actionable tasks
  • Previous experience in a technical environment – can ‘speak the language’ of technical and business tools users
  • Excellent leadership skills to drive initiative forward, present recommendations and resolve issues
  • Superior communication skills to translate and document both technical and business needs into concise, clear and functional requirements appropriate to the respective audience

 

Autodata Solutions is a consulting, technology services and business process outsource company dedicated to the automotive industry. Founded in 1990, it is our mission to provide solutions that increase the effectiveness of the automotive sales chain and help put vehicles in consumers' driveways. Clients benefit from the expertise we have gained from our singular focus on the automotive sector as well as 26 years of successful client engagements.

 

Why work with us?  Well here are some of the reasons we think we’re pretty great:

  • Been around for 26 years & nominated as a ‘Great Place to Work’ several times
    Over 300 technical minds to collaborate with on a daily basis right here in London
    Monthly catered breakfasts, holiday events and other out of office events including summer BBQs, golf tournaments, skating and ice hockey
    An active Wellness Committee that organizes corporate volleyball, soccer and softball teams, monthly on-site massage, kickboxing, indoor rock climbing, art/painting classes, Escape Room and lunch and learns
    Ongoing community outreach helping Toys for Tots, the United Way, Girls Rock I.T., Explode Conference, our corporate charity: Families in Need and other local programs
    Employee discounts on vehicles and accessories available through select clients
    Training and educational incentives for continued career growth
    Bake Sales, Raffles, Auctions and free coffee! 

 

For more information about Autodata, please visit our company website at www.autodata.net.

 

We thank all applicants for their interest however only those selected for an interview will be notified.  Autodata Solutions is an equal opportunity employer.  We are compliant with AODA legislation; if you require work related accommodations, please specify.

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